Question 1

What are your boarding rates?

Accepted Answer

Rates are effective 1/1/24
 
Rates
1 dog - $30.00/day
2 dogs/shared kennel - $54.00/day
3 dogs/shared kennel - $78.00/day
 
If your dog is fed our Kennel Diet, there will be additional $3-$5 charge PER DAY on your final bill. If we need to purchase any food to feed your dog, the cost of the food will be added to your final bill.

Charges begin the day your dog arrives.
There are no charges for the day if your dog is picked up during our morning hours (8-10:30 AM).  
If your dog stays past noon/until the afternoon hours, there will be a day's charge.
There are no extra charges for administering medication, walks, playtime, etc. We consider this to be a part of our regular care routine and include these services in our daily rates.
ANY pickup or drop off outside of the posted hours, including appointments, will incur a $50 fee.
Cancellations or changes within 24 hours of your scheduled drop off time are subject to a $30 fee, particularly  during peak times (US Holidays, Fall Break, etc.)

Question 2

What are your daycare rates?

Accepted Answer

Daycare is $3/hour with a max of $18/day. 
 
Example: Drop off 8am, pickup 12PM (4 hours) = $12

Question 3

What are your drop off and pickup times?

Accepted Answer

We are pleased to offer pick up and drop off options 7 days a week! We are closed on major US holidays

Monday -  Friday -  8:00 - 10:30am   or   4:30 - 6:30pm
Saturday -    8:00 - 10:30am  only  
Sunday -    4:30 - 6:30pm  only

We are not open for pickup or drop-offs outside of these posted hours. If you require different hours, you must schedule an appointment for a drop-off/pickup time AT THE TIME you make your reservation.

ANY pickup or drop off outside of the posted hours, including appointments, will incur a $50 fee.
Cancellations or changes within 24 hours of your scheduled drop off time are subject to a $30 fee, particularly  during peak times (US Holidays, Fall Break, etc.)

If you need to alter the duration of your dog's stay, give us a call at (765) 460-2223 and we will adjust your reservation. However, we will not open outside of our scheduled hours for you to pick up unless there are extenuating or emergency circumstances.
 
Charges begin the day your pet arrives. 
There are no charges for the departure day if your pet is picked up during our AM hours.  If your pet stays until the afternoon hours, there will be a day's charge.

Question 4

Can I pick up my dog earlier in the day?

Accepted Answer

We want to be accomodating with your schedule and we understand that you want to see your dog as soon as possible after you return home. This is why we offer morning and evening hours during the week, Saturday morning hours, and Sunday evening hours. 
 
We are not open for pickup or drop-offs outside of our posted hours. If you require different hours, you must schedule an appointment for a drop-off/pickup time AT THE TIME you make your reservation.

ANY pickup or drop off outside of the posted hours, including appointments, will incur a $50 fee.
Cancellations or changes within 24 hours of your scheduled drop off time are subject to a $30 fee, particularly  during peak times (US Holidays, Fall Break, etc.)

If you need to alter the duration of your dog's stay, give us a call at (765) 460-2223 and we will adjust your reservation. However, we will not open outside of our scheduled hours for you to pick up unless there are extenuating or emergency circumstances.
We are closed for drop off and pickup outside of the posted hours and pre scheduled appointments. 
 
KENNEL HOURS: 
MONDAY-FRIDAY
8am-10:30am
4:30pm-6:30pm
 
​SATURDAY
8am-10:30am
 
SUNDAY
4:30pm-6:30pm

Question 5

Can my dogs share a run?

Accepted Answer

In most cases, we welcome dogs from the same household to share a run. However, if the dogs are too large or do not get along during their stay, we reserve the right to move them into separate runs for their safety. 
 
We offer special rates for multiple dogs/per run. If dogs must be separated, you will be charged the regular 1 dog/1 run rate per dog

Question 6

Do I need to bring my own dog food?

Accepted Answer

We highly recommend that you bring your own food for home for your dog. This will help prevent your dog from becomng sick when suddenly changing foods. We will adhere to the feeding instructions (time of day, amount, etc.) that you provide for us when you book your pet. Please bring your food in a water tight, sealable, plastic container labeled with your dog's name on it or in pre measured baggies labeled for morning or night. 
 
If your pet runs out of food, we can feed our kennel diet (Purina ProPlan Sport 30/20 Salmon) or we can shop for your pet's food. 
 
If your dog is fed our Kennel Diet, there will be additional $3-$5 charge PER DAY on your final bill. If we need to purchase any food to feed your dog, the cost of the food will be added to your final bill, and you may take home what food is left. 
 
If your dog has any food allergies, be sure to tell us in the boarding document!

Question 7

Should I bring anything else for my dog’s stay?

Accepted Answer

You are welcome to bring your own blankets, toys, chew bones, if desired, however we cannot guarantee that they will be returned in the same condition or at all  (ie- your dog shreds or chews the beds/toys, etc.).  We provide raised cot bedding at no charge. If you want to send blankets or bedding, please ensure the items are washable. Please label any items you bring for your dog.

Question 8

How do I make a reservation?

Accepted Answer

You can reserve online by clicking "Book a Reservation" on the main menu or visit https://riversidedogresort.portal.gingrapp.com/ (https://riversidedogresort.portal.gingrapp.com/)

If you have any issues or need help, give us a call at (765) 460-2223

Question 9

What vaccinations does my dog need to have?

Accepted Answer

All dogs must be healthy, and current on DHPP, (Lepto is optional) & Rabies.  You will be required to upload a copy of your pet's vaccinations to Gingr or to bring a copy of your dog’s updated vaccination records from your vet before you start daycare or board with us to ensure your dog’s safety as well as that of our other guests. 
 
Dogs are at a higher risk of contracting canine cough (kennel cough) and/or viruses when exposed to other dogs in an environment like a kennel or dog park. Canine cough (kennel cough) is similar to the flu in humans and, while all dogs in our care are vaccinated, no vaccination is 100% effective. We maintain a very high level of cleanliness but interaction with other dogs carries with it inherent risks. The Bordatella vaccine is required. A first time Bordatella vaccine must be given at least 14 days prior to any boarding/daycare stay with us. If your Bordatella vaccine is a booster, there is no wait period.

Question 10

What if my dog needs medication administered during their stay?

Accepted Answer

Please bring all medications when you drop off your dog and make sure your boarding agreement gives clear instructions on dosage and frequency of the medications your dog needs. We will adminster these medications as you indicate.
 
There are no extra charges for administering medication. We consider this to be a part of our regular care routine and include in our daily rates.